Is there a way to schedule comments in Jira Work Management?

[Kate Stewart]

Reposting this as I have the same question

I have several jobs that would greatly benefit from the ability to schedule comments in advance.

• Scheduling asking update on tasks
• Avoiding sending messages during weekend or when there is no urgency

Our two primary other communication tool (Slack, Gmail) both have the ability to schedule comments for some time, however, I didn't find any way to do this in Jira Work Management.

Is it possible? If not, is it part of your roadmap?

[Pablo Gamblin (ServiceRocket)]

Hi @Kate Stewart

You can set this up by using scheduling in Jira Automation.  Here is a rough example of what it would look like:

You can modify the trigger to schedule whenever you need to send the notification and even add JQL to the schedule for even more customization, but yes, automation would be the way to go.  For more information on Jira Automation, you can take a look at the following link: 

• https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation

Hope this helps!  

[Kate Stewart]

thanks Pablo! How about the second bullet point. What if i had a comment that i wanted to schedule to send the next day as a certain time. This isn't a recurring message but a message to send during normal working hours?

[Pablo Gamblin (ServiceRocket)]

Sure!  As mentioned, the screenshot shared is just an example of the Scheduled trigger in automation for Jira.  This trigger contains several options that you will find useful to achieve your use case.  See screenshot below: