I know this is more a training issue, but when our agents use the Edit button and also add a comment to the reporter, the reporter gets an email with ALL of the edits. So, every field that was updated which includes internal notes of how the ticket was resolved. Is there a way to remove this comment function from the edit screen?
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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