For instance, the first page a customer would see says "Contact us about" then there are four options, the first one being "Report a Problem". If there is only one option in the "Report a Problem" section, such as "Get IT Help", can the portal direct them straight to the "Get IT Help" form, instead of prompting the user to select the only option available on the second page?
For reference, here are the links to the portal I am asking about:
If the customer clicks "Reports a Problem", id rather it go straight to the form here:
No. The Page design is to first show the groups and each form needs to belong to a group. If a form is not assign to a group, it will be hidden from the portal. This is intended to help find forms easily for the end-user where there is multiple forms. IT might be good also to break down IT request to various request like vpn, application access, printer issues to help categorize the type of tickets
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