is there an automation or a rule that can be triggered when you open an issue? I would like to set up one that changes the status when you open the issue.
Yes, create an automation for it. The most simple one would be
Trigger: Issue Created
Action: Transition issue
You probably want to put some conditions or branches on there - if you used that really simple automation, it would transition every single new issue immediately, which is pretty pointless - if you want to do that, it would be cleaner and better to simply change the "create" transition so it lands on the target status!
@Stepan Kriz - yes, that's "issue created"
@praktikant3 - no, Automations are triggered, in the case I've given, by the creation of the issue. As your existing issues have already been created, there's no trigger.
You could write a second Automation that could run over a set of issues, put it on a timed trigger (like "midnight tonight") then delete it after it's transitioned all the issues still in the iinitial status though!
I specified a trigger of "issue created", because that's what the question was about - an immediate change of status. Not "start review of existing issue".
But that's also a perfectly valid trigger for a status change. How is your Agent expected to start the review though? Is it part of the workflow? Or a field edit/change, or something else, like a re-assign or comment?
Just reading an issue does not trigger anything in Jira, there's no way to hang automation off "view" (You couldn't do it properly anyway - what happens if an agent works off an email notification, or a report that includes the issue? Or a remote client that doesn't view the issue?)
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