Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a way to hide SD portal issues to different groups?

Hello,

Is there a way to hide some Service Desk portal options based on organization?

 

Some of our customers are on different support packages. We would like to keep all customers using the same portal without having to set up an entire new Service Desk.

 

I am using Jira Cloud.

1 answer

1 accepted

1 vote
Answer accepted

@Domhnall Sheehy -

Hi Domhnall:

Within the same JSM project, you should be able to implement Issue Security setup to control issue visibility.  Please take a look at the following link - https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Once it is setup, you can apply the security level against your issues.  This way, only those with the right authorizations (based on issue security level) will be able to access the specific ticket. 

Hope this helps.

 

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi @Joseph Chung Yin

Thank you for your answer.

Before I upgrade from the free tier, can you verify that I can add individual customers or organizations to security levels?

 

Thanks,

Domhnall

Yes, you can.  I would recommend that you create group within Jira/JSM, then then setup security level assignment against group instead of using individual user.  It will make your security level assignment easier and more manageable.

This is what you will see when setting up security level assignments -

2021-05-05_7-51-37.png

Hope this answers your ask.

Best, Joseph

@Domhnall Sheehy -

If my answer addressed your question, please click on Accept Answer when you have a chance.

Best, Joseph

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

852 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you