I want to be able to add more detail to the "Agent" email. The email an agent gets when they are assigned a ticket. Is there a way to do that, either via JIRA or as a plug in???
Best
Rob Kelly
So you have accepted your own question... ;-)
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You mean the email notification the agent gets when a customer raises a request?
What extra detail are you after?
-Mike
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Hi Mike. What I am thinking is the "Description" field
All it says now is:
*Jira ID
*Assignee
*Change by
*Summary
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okay @Anthony Smith
So there is this free plugin called Automation LITE for Jira that could certainly help you and I've been able to replicate what you have asked for:
If you decide to use this, don't forget to turn off the old notification. No point getting two notifications.
Automation Rule:
WHEN: Value changes (Assignee)
IF: matches Assignee is one of (here you can specify a group, individuals)
THEN: Send email (here you can specify an individual or a mailing list, you can also specify where the email comes from, as well as define the subject and body of the email).
Automation Rule:
Ticket raised:
Queue:
Email showing Subject and Body:
-Mike
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