I want to be able to add more detail to the "Agent" email. The email an agent gets when they are assigned a ticket. Is there a way to do that, either via JIRA or as a plug in???
okay @Anthony Smith
So there is this free plugin called Automation LITE for Jira that could certainly help you and I've been able to replicate what you have asked for:
If you decide to use this, don't forget to turn off the old notification. No point getting two notifications.
WHEN: Value changes (Assignee)
IF: matches Assignee is one of (here you can specify a group, individuals)
THEN: Send email (here you can specify an individual or a mailing list, you can also specify where the email comes from, as well as define the subject and body of the email).
Email showing Subject and Body:
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events