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Is there a way to block specific email accounts from ranking the satisfaction rate?

Sergio
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February 27, 2024

Hi everyone!
Several support requests opened by Amazon are somehow triggering low customer satisfaction scores. So, is there a way to block specific email accounts or prevent them from ranking the satisfaction rate?

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Joseph Chung Yin
Community Leader
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February 27, 2024

@Sergio -

Welcome to the community.  Yes, you should be able to setup "Blocklist" for your project(s).  Please see this following KB - https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Sergio
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 29, 2024

Thank you for the prompt response, Joseph!

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