Is there a way to block specific email accounts from ranking the satisfaction rate?

[Sergio]

Hi everyone!
Several support requests opened by Amazon are somehow triggering low customer satisfaction scores. So, is there a way to block specific email accounts or prevent them from ranking the satisfaction rate?

[Joseph Chung Yin]

@Sergio -

Welcome to the community.  Yes, you should be able to setup "Blocklist" for your project(s).  Please see this following KB - https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Sergio]

Thank you for the prompt response, Joseph!