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Is there a way to Show / Hide fields based on other Field drop down values on Customer Portal

B Sunil Kumar May 8, 2024

Is there a way to Show / Hide fields based on other Field drop down values on Customer Portal

2 answers

3 votes
Fernando Eugênio da Silva
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2024

Hello @B Sunil Kumar ,

It's possible to make this behaviour using Forms in Jira Service Management. You can build a forms and apply manipulate fields to show or to hide by conditionals. After finished, just associate this form for a Request Type and the magic it's done!

 

Please, take a look at the Forms documentation here: Use forms in Jira Service Management | Jira Service Management Cloud | Atlassian Support

 

Also you can see this quick video showing how it works: Dynamic fields and conditional logic | 30 Days of Form Demos | Jira Service Management

Regards,

Fernando

B Sunil Kumar May 9, 2024

not working as i expected

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 9, 2024

@B Sunil Kumar -

In addition to what @Fernando Eugênio da Silva suggested, you can only look into other third party add-ons to provide you with that capability.

Scriptrunner for Jira and Behavior components 

https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?hosting=cloud&tab=overview

Extension for Jira Service Management

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

Both vendors apps are "Cloud Fortified" by Atlassian.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

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