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Is there a way in NGSD to hide request types from the portal?

I want to hide a request type (ongoing project) from the portal for me and my team to use to track projects. I don't want people to be able to choose this type when submitting a request 

2 answers

@Josh Paradis 

Hi Josh -

You just need to go to the specific request form and click on Edit groups and uncheck the checkbox, so the form is not associated to any group (Request Type Group).  Once you save the change, the form will be hidden from the portal.


Hope this helps.  NOTE- Once it is hidden from the portal, no one can access it (this also means you and your team since no issue can be created using the hidden request type form).  

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

@Joseph Chung Yin 


Maybe I am missing something - this is what I have on my screen



@Josh Paradis -

Are you a project Admin? If so, can you click on the "..." to see what you have?  We are on DC on-prem, so it may be different then what you are on (CLOUD).  But, you should still see that option after clicking on the "..." symbol.

Best, Joseph

0 votes
Daniel Ebers Community Leader Apr 05, 2021

Hi @Josh Paradis

you are almost there - the screen you showed earlier is not permitting the configuration from my opinion, here is how it worked in my test instance:

- From project settings > Request types and there you can select the desired Request type.
In my example "Employee exit". You see three dots (...) when hovering over the very right-most column. From there you can remove a Request type from a portal.


Please check and let us know if this is what you were after.


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