I want to hide a request type (ongoing project) from the portal for me and my team to use to track projects. I don't want people to be able to choose this type when submitting a request
Hi Josh -
You just need to go to the specific request form and click on Edit groups and uncheck the checkbox, so the form is not associated to any group (Request Type Group). Once you save the change, the form will be hidden from the portal.
Hope this helps. NOTE- Once it is hidden from the portal, no one can access it (this also means you and your team since no issue can be created using the hidden request type form).
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
you are almost there - the screen you showed earlier is not permitting the configuration from my opinion, here is how it worked in my test instance:
- From project settings > Request types and there you can select the desired Request type.
In my example "Employee exit". You see three dots (...) when hovering over the very right-most column. From there you can remove a Request type from a portal.
Please check and let us know if this is what you were after.
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