Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is there a possibility of maintaining two separate set of weekends for different years?

Is there a possibility of maintaining two separate set of weekends for different years in Jira Service Desk?

We have recently had a change in our weekend from Fri-Sat to Sat-Sun from 2022 year onwards.

So keeping that in mind. if I change the calendar settings to update the weekend it would overried the previous years SLA calculation as well. Is there a possibility to tweak the system to achieve this.

 

 

1 answer

1 accepted

2 votes
Answer accepted
Fabian Lim Community Leader Dec 31, 2021

Hi @Linson Lenose

It may be possible by creating a new calendar (https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-calendar/) and then updating the slas to separate the date creation via jqls.

So tickets created in 2021 will use the old calendar and new ones in 2022 the new calendar. If you have a lot of slas this would be a pain to accomplish.

Thanks Fabian for that brilliant idea, It would be a painful exercise nevertheless the only viable one I can see.

Thank you once again for the prompt response.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

659 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you