I am new to Jira and trying to get some meaningful reports to sum up the work being done in our Service Desk.
Most of the default reports and included custom reports come back with all 0's no matter how far I go back. I am guessing this is because our tickets don't include the needed information to produce a quantitative result.
Is there a guide that talks about creating custom reports? I've tried to create a few but all come back with 0's across the board.
Hi @Emily Swanson,
yes there are some guides available. A good starting point may be this support article. While it is for the data center version of JSM, the functional basics are exactly the same in cloud.
There is also a guide on service project reports for cloud that may point you in the right direction.
The custom reports in JSM focus mainly on these areas:
As long as you want to report on those statistics, you could come a long way. If you want to report on other things, some more robust reporting apps may be better suited.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events