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Is the work log tab is available to team managed project is Jira Service Management?

I am trying to add the work log tab in a team managed project at the JIra Service Management, however, I'm able to find the add-ons in the administrator page.

1 answer

1 vote

@Kim Edison Clemente -

Even though we are using On-Prem Jira/JSM env (where worklog is a default functionality), I believe in the CLOUD env (now) that it is already available -

  • Add the "Time tracking" field to an Issue Type in Next-gen Project settings.
  • Log time and Time remaining from the Issue View
  • Have logged time show up in the Worklogs

You should also check to ensure your JSM project's permission scheme "Time tracking permissions" is properly defined.  See example below -

2021-06-13_21-17-51.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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