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Is the total number of email notifications sent related to those sent to customers also?

Hello dear community.

I would like to ask you important question for our company which is still testing atlassian software. It is really cool. Almost everything has been set up, however there is something I need to know about email notifications.

We are still on free plan because of testing. We have created customer support portal where our customers can write tickets if any problems with our services occur.

In the middle of the day a notification with information appear in the upper right corner: You've sent the maximum number of notifications in 1 day for your plan.

I want to ask you: Does this limit relate to also to the number of all sent email notifications (to our team employees and also customers)? I mean if a customer creates a ticket by email request he does not receive any notification since the limit for email notifications has been reached. Does it count to the limit?

So if we reach 100 email notifications for free plan for a day none of our customers will receive any notifications. Is that correct?

Will this issue persist in standard plan or it will dissapear and our customers will get notifcations without problems after we reach 100 email notifications per day?

Thank you very much.

1 answer

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Answer accepted
Hana Kučerová Community Leader May 23, 2022

Hi @Jaroslav Jaroš ,

welcome to the Atlassian Community!

Email limit is used in two cases:

  • if you are on a Free plan
  • If you're trialing Standard, Premium or Enterprise plan (in this case you can ask Atlassian support to disable it)

I believe every email counts, no matter who is the receiver.

Info can be found here.

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