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Is opsgine features are availble with standrad Servicedesk cloud purchase.

Hi team,


We have bought standard cloud plan . Is OpsGini is available fore use with this or does it cost additional ?




1 answer

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Liam Green Community Leader Jun 16, 2021

Hi @Hema Kalbagilmath 

Opsgenie is available with the standard plan - but there are some limitations.  

If you go to this link for JSM Pricing, and scroll down to IT operations management, you'll see the differences.

Hope that helps,


I'm confused, this what I saw about OpsGenie pricing, so assumed it was an additional cost to ITSM;

Looking at the JSM Pricing link you supplied, it would definitely imply that OpsGenie is included in the ITSM plan.

Liam Green Community Leader Jun 17, 2021

Hi @Mark Harding 

I think you can buy Opsgenie as a standalone product, which is where the pricing comes from - but it is included with JSM.

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Thank you. I will try your methods to increase my knowledge. DGCustomerFirst

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