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Is it true that Jira user, such as Jira Core user, can't create service issue? Edited

James Chi I'm New Here Jan 04, 2021


I'm just started to evaluate Jira solutions. I want to use Jira Service Management for internal IT support issues.

After reading introduction article below, I have a question.



It says Jira Core and Jira Software users can not create an issue in Jira Service management.

Is it true?

(Well, 'customers' can create an issue but they are not authenticated)



2 answers

0 votes

How so I mean I can create one out of this topic right now I mean the issue is more like a report so I'm the automotive

0 votes

That's correct, only Service Desk Agents can raise and work with issues in a service desk project.

But other users can create requests, which are backed by an issue, if they are a customer, and there's nothing that stops a Core or Software user also being a customer.

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