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Is it possible to use customer request type for two dimension reports in Jira Service Desk?

I am trying to create a two dimension report and a Pie chart for Jira Service Desk Dashboards. I am unable to see Customer request type field in the dropdown.

Is there a way to get Customer request type field for two dimension report and a Pie chart reports?

Thanks in advance,

Suhas Shastry

3 answers

If you want a free workaround do the following:

 

Create a custom field. (Call it something like 'Service Desk Request Type')

Create it as a Text Field (single line)

Now in your request type setup in your Service Desk, add the field into each of your request types.

Make the field 'Required' and 'Hidden' and pre populate it with the name of the request type.

This way each time a new ticket it logged, the Service Desk Request Type field will be stamped with the name of the request type for that ticket.

You will then be able to do JQL reporting/dashboards with this field.

 

Cheers

 

Phil

Ew gross... but well done for making the suggestion Phil.

You can use app Toolbox for Jira Service Desk to use Customer Request Types and Request Groups as Statistic Type at JIRA Dashboard gadgets with new custom field types listed below

  • Statable Customer Request Type

  • Statable Customer Request Type with Group

  • Statable Customer Request Group

Hi @Christopher Jaksch,

Thanks for your response. I feel this this should be a required field for most of the dashboard report since this is a default system field.

Is there a way to request Atlassian team to help us with enabling this field for dashboards?

Thanks,

Suhas

Like Matt Lane likes this

Hi @ssuhas91,

I agree with you.

You can vote for the feature and start watching and comment the it here > https://jira.atlassian.com/browse/JSDSERVER-1914

Best
Chris (STAGIL)

Like # people like this

Thanks Chris. I did. Thanks for guiding me.

Regards,

Suhas

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