When we receive a ticket in our JSM and we reply on it (we've got our Office 365 mail connected), it takes around 5 minutes to receive the Email in the inbox of the client.
Is it possible to reduce this? Would be great that if we press the submit button in JSM the client receives the reply within 30 seconds (just like Zendesk and Freshdesk).
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event