When I use the following link, it does not set the customer request type. It shows No Match when viewing the issue.
Do I have a syntax problem or is this something that can't be done?
Thanks so much for your question.
Firstly I notice that you are not encoding the '/' in the customfield id value, try changing this to %2F and see how you go.
This is a good resource on creating issues with fixed urls here https://confluence.atlassian.com/jirakb/how-to-create-issues-using-direct-html-links-in-jira-server-159474.html
If you are still having trouble once you have corrected the encoding please let me know.
An alternative to this is to provide a direct link to the customer portal create request type page.
For example /servicedesk/customer/portal/177/create/1523
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