Is it possible to prepopulate the customer req type field when creating an issue from a direct link?

[annag]

When I use the following link, it does not set the customer request type. It shows No Match when viewing the issue.

>/secure/CreateIssue!default.jspa?pid=10700&amp;issuetype=10005&amp;customfield_10001=sfsr/4453b1db-9c0d-4b9c-930a-1b7f76383f82<

Do I have a syntax problem or is this something that can't be done?

[Guillaume · Accepted solution]

Hi annag,

Thanks so much for your question.

Firstly I notice that you are not encoding the '/' in the customfield id value, try changing this to %2F and see how you go.

This is a good resource on creating issues with fixed urls here https://confluence.atlassian.com/jirakb/how-to-create-issues-using-direct-html-links-in-jira-server-159474.html

If you are still having trouble once you have corrected the encoding please let me know.

An alternative to this is to provide a direct link to the customer portal create request type page.

For example /servicedesk/customer/portal/177/create/1523

Thank you,
Guillaume
Jira Service Desk

ps. if this answer is correct, please select the ‘accept answer’ button