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Is it possible to prepopulate the customer req type field when creating an issue from a direct link? Edited

When I use the following link, it does not set the customer request type. It shows No Match when viewing the issue.



Do I have a syntax problem or is this something that can't be done?

1 answer

1 accepted

0 votes
Answer accepted
Guillaume Atlassian Team Oct 19, 2020

Hi annag,

Thanks so much for your question.

Firstly I notice that you are not encoding the '/' in the customfield id value, try changing this to %2F and see how you go.

This is a good resource on creating issues with fixed urls here

If you are still having trouble once you have corrected the encoding please let me know.

An alternative to this is to provide a direct link to the customer portal create request type page.

For example /servicedesk/customer/portal/177/create/1523

Thank you,
Jira Service Desk

ps. if this answer is correct, please select the ‘accept answer’ button

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