Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,601
Community Members
 
Community Events
176
Community Groups

Is it possible to limit the ability to view issues to certain request types for some agents?

For instance, I have a department that has to see only 1 specific request type while some other users may see every request in our service management software.

1 answer

1 accepted

0 votes
Answer accepted

Welcome to the Atlassian Community!

The only way to do that would be to have different projects for each department.

Thank you!

I was thinking about going through the following steps:

  1.  Create an additional Security Level. 
  2. Exclude the department that has to see only 1 request type from all other Security Levels except for the new one.
  3. Include all other departments in the new Security Level. 
  4. Mark the respective request type with the newly created Security Level.

    I assume that this would allow all other departments to see this request type while limiting the target department only to seeing the specific request type.

Could this possibly resolve the issue? I have not tried it yet but I plan to test it soon.

That will work as you describe, but only for the issues behind the requests. 

Your customers will still be able to see, and create, requests of any type.  They just won't be able to see the issues the agents are working with.  But most customers don't get to see the underlying issues anyway.

Yes, I do not intend to limit the ability to interact with requests that customers have created. So, I guess I'm going with the security levels setup.

Thank you.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events