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Is it possible to keep a customer(email) under an organization but revoke portal access?

Tish Treadwell
Tish Treadwell I'm New Here Mar 17, 2021

We have customers that have support request coming from several locations via email but only their corporate offices want to be able to use the portal(issue visibility). It doesn't seem that I can restrict who the invite goes to but Im not certain how to rectify this issue, especially since we need to keep track of the email users under each organization. 

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Liam Green
Liam Green Community Leader Mar 17, 2021

Hi @Tish Treadwell 

Welcome to the Community!

Currently, it is not possible to limit access to the portal.  If a user is a customer of a service desk then they will have access to the portal.

Sorry there is not more positive news on this.

Regards, Liam

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Tish Treadwell
Tish Treadwell I'm New Here Mar 17, 2021

I figured as much. Thanks so much for confirming. 


Best,

Tish 

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