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Is it possible to hide the status field in Atlassian Assist issue view?

Test Team
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May 7, 2024

I realize the statuses can be displayed differently in portal, but I do not see the option to do it for slack viewScreenshot_37.png

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Jennifer Lee May 7, 2024

It's not possible if you didn't create or have access to SOMEONE ELSE'S ACCOUNT. Hint: if it yours then you control the account.  If it's not then you just keep hacking until you break...

Test Team
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 7, 2024

Thank you for the reply @Jennifer Lee 

My aim is to hide the status of the ticket from  customers in slack view of the issue, or at least display only pending and closed instead of waiting for support, waiting for approval and etc.

 

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