Is it possible to give customers ability to see all the opened tickets not only by them?

Vera Valshonok March 20, 2024

Hi, community!

Is it possible for some or all the customers in the project to see not only their tickets but all the opened ticket in the project?

I was asked to give such permission to a number of customers in the project. 

Thanks in advance.

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Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 20, 2024

Hi @Vera Valshonok 

 

You can create an organisation and put all customers inside it. Then every member of organisation will be able to see all tickets created by other members.

 

More details: https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

 

Regards,

Seba

Vera Valshonok March 20, 2024

Thanks, after creating customer organization and adding specific customers there how do i proceed so that this specific organization be able to see all the project tickets? Should I create an automation in relation to it?

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 20, 2024

You need to add organisation to projects - https://support.atlassian.com/jira-service-management-cloud/docs/add-an-organization-to-a-service-project/

 

Important thing - every organisation member will be able to see and search tickets created by other organisation members.

So if you want that every  customer will be able to see all tickets in JSM projects you need to add all customers to organisation. Then this will be  possible.

By default it is not possible in JSM. Customer is able to see and search only tickets that create in portal.

 

Regards,

Seba

Vera Valshonok March 20, 2024

Thanks a lot! so its automatically when i add all the costumers to a specific customer organization that they will be able to see tickets of each other?

Really appreciate your help.

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 20, 2024

I'm glad that I was able to help you. If you can please accept answer. This will give info for other community users that this topic is solved and they can find solution here :)

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