Is there any way in Jira for us to see what the user/customer sees - their view of something?
I just wanted to see if we have that user view in Jira in any shape or form, to see how emails look to a user in their inbox.
Danial,
You can go to your customer notifications to see what the notification will contain. https://support.atlassian.com/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/
If you want to see what the notifications will look like you can create a test account and submit an issue using that account. You can then invoke each notification to see how it will display in your email. It might be a little different depending on the email client and any rules the client has in place.
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