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Is it possible to export commentary with service desk tickets to excel?

One of our clients requires an export of service desk tickets along with any commentary on those tickets (in the activity feed). We can easily export tickets to excel, but I have not been able to pull the commentary into export.  Thanks

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Liam Green Community Leader Sep 21, 2020

Hi @Karen Stephen 

It is not possible to export comments on the Excel export.  What you could do is export the data as an XML file then import into Excel.

Regards, Liam

Thank you Liam- that's helpful to know. Appreciate the response!

Karen

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