Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is it possible to enable Service Desk customers to view their tickets without an account?

I've done this setup:

Who can access the portal and send requests to Chattahoochee Bluffs Service Desk? = Anyone can send a request without logging in

Can customers create their own accounts? = Yes, by signing up or sending a request

Can customers access and send requests from the help center without logging in? = Yes

With this configuration, anonymous customers can view the portal and create tickets. They get an email confirmation containing a link that has a token in it, but visiting that link brings them to the page that says:

Sign Up: "Sign up to view or comment on the request..."

Is it possible to configure Service Desk and the project so that the tokenized link is all they need to view the ticket status?

2 answers

0 votes

Hello @David Verastegui,

Thank you for reaching out to the Atlassian Community!

Yes, customers still need to log in to the portal to view their tickets. They can create tickets without logging in, but to view all the details, it will be necessary to log in.

There is a feature request suggesting this option:

The only thing that is changing now is regarding the attachments. Currently, the attachments are added inline on the notification and customers need to access the portal to expand an image or download a file. Our developers are already working on it:

If you have any other questions regarding this matter, please let us know.

Kind regards,

Thanks for the confirmation Angelica!

Like Angélica Luz likes this


@Angélica Luz 

is there now a solution for the problem mentioned?
A customer of our Organisation wants to see his created tickets without creating an account but has not the option. Jira always asks to log in if he wants to see the ticket.


0 votes

Hi Ethan,

Welcome to Atlassian Community!
Currently, customers need to login to the portal in order to see the tickets. Even if they create a ticket without logging in, if they want to check the status or read all the details, they will have to log in. If they could do that, then other people would also be able to see the ticket that could have private information.
For now, if they don't want to login to the portal, they can just follow up through email until the issue is closed.


Hi Angelica, wanted to confirm based on this time stamp, is this capability still not possible today?

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events