You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
I have created a new ITSM project and I want to customize the customer service portal that my users access to submit tickets. Specifically, I would like to edit the categories such as common requests, computers, logins and accounts,.etc.
Can the customer portals be customized or are you basically stuck with the given categories?
Welcome to the community. Yes you can customize your portal's request types (= Categories) . Here is the link from Atlassian regarding to Request Type management -
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.