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Is it possible to customize customer service portal for an ITSM project?

shayne_christie
shayne_christie Jul 22, 2021

I have created a new ITSM project and I want to customize the customer service portal that my users access to submit tickets. Specifically, I would like to edit the categories such as common requests, computers, logins and accounts,.etc.

 

Can the customer portals be customized or are you basically stuck with the given categories?

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Joseph Chung Yin
Joseph Chung Yin Community Leader Jul 22, 2021

@shayne_christie -

Welcome to the community.  Yes you can customize your portal's request types (= Categories) .  Here is the link from Atlassian regarding to Request Type management - 

https://support.atlassian.com/jira-service-management-cloud/docs/categorize-customer-requests-into-request-types/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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