Is it possible to connect JSM Cloud to a Confluence knowledge base in a different site in same org?

Rob Horan
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March 1, 2024

Assume a single Atlassian org with multiple sites.  One has JSM and another has Confluence. 

So.... examplejsm.atlassian.net would be the JSM site and exampleconf.atlassian.net would be Confluence, and both are in the Example org.

Is it possible for examplejsm to integrate with exampleconf and use a space within as a KB?

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Trudy Claspill
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March 1, 2024

Hello @Rob Horan 

This other post by another user appears to be asking the same question. Is the answer there helpful to you?

https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-connect-a-confluence-space-from-a-different-site-to-my/qaq-p/2626806

Rob Horan
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March 5, 2024

Thanks Trudy,

I tried searching for an answer but this article didn't come up. I must have needed better search terms!  Thank you!

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Trudy Claspill
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March 5, 2024

You're welcome!

If my response helps you solve your need, please consider clicking on the Accept Answer button. That marks your post as Solved and helps others searching for answers find the posts with validated solutions.

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Joseph Chung Yin
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March 1, 2024

@Rob Horan -

Hi Rob:

I agreed with @Trudy Claspill suggestion.  You need to ensure whoever the one setting up the configuration that he/she has the appropriate rights against the other site's Confluence space.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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