Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,560,633
Community Members
 
Community Events
185
Community Groups

Is it possible to configure the SLA according to a certain item selected in the portal form?

I need to configure the SLA according to the item marked on the portal form. For example:
In my partal form I have the following question:
Which sector?
Options: living room, reception, etc.
I want to format the SLA of that form with a specific time according to the customer's response... if he responds to the room, the SLA timeframe for that service will be 12h.

1 answer

0 votes
Riley Venable (Atlas Bench)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 31, 2023
To configure an SLA according to the item marked on the portal form, you would need to create a custom field in Jira Service Management for the "Which sector?" question on the portal form. After creating the custom field, go to your service project, and then go to Project settings > SLAs. From there, you can create a new SLA or edit an existing SLA. When editing an SLA, you can select your custom field for the "Jira field" option. Set the time to 12 hours for the sector "living room" (or any other sector), and set the SLA format display option as "Time centric" or "Due date centric" based on your preference. Once you have saved the SLA, it will be applied to all issues with the selected sector in the custom field. The time left on the clock will automatically adjust based on the time you set for that specific sector.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events