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Is it possible to comment an article in the customer portal?

We want to give our users the possibility to comment a knowledge article visible on the Jira Service Management customer portal. Actually, the users can only answer  with yes or no at the question "Did this article help?" , but they can't add a comment. 

As a service desk user, I can write articles, and comment all the articles available  in Jira Confluence. Why can't customer comment all the available articles in customer portal?

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Jack Community Leader Nov 13, 2020

Hi Luc, welcome to the community. That feature is not available to the customers as you point out. It does sound like a nice enhancement. I would recommend writing feedback to Atlassian via the feedback link in your instance. Alternatively you could consider opening a ticket with support.

Hi Jack, thanks for the quick answer, I wrote a feedback a few seconds ago. May I ask a bonus question? If a customer answer with Yes or no on "did this article help?", where can I find this answer? Is there some dashboard?

Jack Community Leader Nov 13, 2020

I’m not absolutely sure TBH as I have not explored this personally. I know that you can view how reports are doing as a while via reports - See-how-your-knowledge-base-articles-are-performing/ 

I do wonder if the specific article in Confluence captures this. 

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