We want to give our users the possibility to comment a knowledge article visible on the Jira Service Management customer portal. Actually, the users can only answer with yes or no at the question "Did this article help?" , but they can't add a comment.
As a service desk user, I can write articles, and comment all the articles available in Jira Confluence. Why can't customer comment all the available articles in customer portal?
Hi Luc, welcome to the community. That feature is not available to the customers as you point out. It does sound like a nice enhancement. I would recommend writing feedback to Atlassian via the feedback link in your instance. Alternatively you could consider opening a ticket with support.
I’m not absolutely sure TBH as I have not explored this personally. I know that you can view how reports are doing as a while via reports - See-how-your-knowledge-base-articles-are-performing/
I do wonder if the specific article in Confluence captures this.
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