Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Is it possible to change the Resolutions state to the initial value?

Hello,
we have created tickets in our Jira server that the Resolution value is "done" but these incidents are not closed on our server. Is it possible to change the "done" status of Resolution to one that does not close the issue?

Thanks in advance.

Best regards.

2 answers

1 vote
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 06, 2022

Hi @Javier Ramírez 

First of all what @Radek Dostál told you is correct. You do need a transition with a PF to clear the resolution. But besides doing that, you have to make sure of two things on your workflows:

  • Resolution isn't set automatically to any step prior of what status is resolved/closed for you
  • Resolution is cleared for any issue that is re-opened (close to open, or resolved to open etc)

I'm sending you some screenshots so you have an idea:


Resolution_Jira.jpg

We need to return to the status of Not resolved and that the ticket does not appear as resolved in the issues filter.

Thanks a lot.

Radek Dostál
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 06, 2022

Just to be clear - any resolution value indicates the ticket is closed, so what you would need is to clear the value.

 

Out of box, there isn't any non-hacky way to do it besides creating a dummy transition (same status, so Done -> Done), with a post-function to clear the resolution. Then you can filter the issues out, do a bulk transition on them in order to clear the resolution, and then you can again remove that extra transition.

If you have the ScriptRunner plugin it has a built-in function to change resolution for issues, which is the least painful way to do it.

Resolution can't be changed like any other field, which is why this is a little hacky.

If you just need to do this once, and you do not have scriptrunner, adding a workflow transition is the most reliable way to do it without needing to script it (if you have data center, you likely have insight plugin which comes with it, which has a groovy console), or using sql.

Hi @Radek Dostál

Thanks for recommending the ScriptRunner plugin, but I have a problem, I don't see any option in Filter ID. Do you know why it can be?

filterid_scriptrunner.jpg

Thanks in advance,
Kind regards.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
AUG Leaders

Atlassian Community Events