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Is it possible to capture where a request was clicked from?

Patrick Minosa
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September 8, 2023

I have a few domains that links to our service desk portal and I would like to know where the tickets are coming from. Is this possible, maybe through url parameters or something?

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Mark Higgins
Community Leader
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September 10, 2023

Hi Partick,

Not sure if this is exactly what you are after, but it may be possible to create a custome field for your url, and then write an automation rule, on 'create', and then use the smart value {{issue.url}}

{{issue.url}}

The URL to access the issue. Also provides the customer portal URL for Jira Service Management requests.

Available properties:

  • {{issue.url}} - Returns the URL of the issue.

  • {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

Mark

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