Is it possible to assign an escalated ticket to developer?

[María Ferreño]

Hello,
I am testing the new JSM functionality to escalate a ticket to developers, directly from the JSM project

I have seen in the documentation that developers with the role of collaborator in the project will be able to do this:

• view issues, comments and attachments

• add attachments and delete their own attachments

• add internal comments to issues and delete their own comments

• watch and vote for issues

• view other watchers and voters

But... there is one very important thing, can I assign a ticket to a developer with collaborator role if he doesn't have JSM license?
Because I understand that no... and if so.... what's the point of escalating the ticket if you can't assign it to the person who has to do it? :(

Thank you very much

[Sebastian Krzewiński · Accepted solution]

Hi @María Ferreño 

As far as I know collaborator feature you can't assign ticket to collaborator user. Everything works like you mentioned about that feature - Collaborator can help agent to solve ticket but collaborator can't do this (change status, be assigned) by themself.

Regards,

Seba

[María Ferreño]

Thanks for your quick response @Sebastian Krzewiński ;)

what a pity :(

[J Conners]

Doesn't it seem odd that we can't assign a developer or developer group (Jira software licensed users) to a development escalation ticket for internal communications only?

What is the POINT of a developer escalation ticket then? Wouldn't it just make more sense to create a linked ticket int he developers Jira Software project?

What a waste of a feature....