For example, I have connected 2 email addresses on the Service Desk
Email A --- should be assigned to person C
Email B ---- should be assigned to person b
And the requester sent an email to Email A and that email will also show up on the Jira as a ticket
Now, how do I assign that ticket sent to Email A to person C?
First I assume you are using the Atlassian provided email for one channel and a custom email for the second, correct? I assume there are certain conditions under which you want to assign an email to person C. But I recommend is to use automation when an email is received and the conditions are met then the issue is the same to person C.
Hey Jack,
Thanks for replying. Yes, we will be using 2 or more custom emails. And the assignee is already set. But I am not sure how to do it in automation. The only condition is if it's from Email A then it should be assigned to person C and so on.
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Correct. With cloud there are only two possible email channels per project.
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