For example, I have connected 2 email addresses on the Service Desk
Email A --- should be assigned to person C
Email B ---- should be assigned to person b
And the requester sent an email to Email A and that email will also show up on the Jira as a ticket
Now, how do I assign that ticket sent to Email A to person C?
First I assume you are using the Atlassian provided email for one channel and a custom email for the second, correct? I assume there are certain conditions under which you want to assign an email to person C. But I recommend is to use automation when an email is received and the conditions are met then the issue is the same to person C.
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