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Is it possible to assign a ticket based from what email it was sent?

For example, I have connected 2 email addresses on the Service Desk

Email A --- should be assigned to person C

Email B ---- should be assigned to person b


And the requester sent an email to Email A and that email will also show up on the Jira as a ticket


Now, how do I assign that ticket sent to Email A to person C?


1 answer

0 votes
Jack Community Leader Jul 20, 2021

First I assume you are using the Atlassian provided email for one channel and a custom email for the second, correct? I assume there are certain conditions under which you want to assign an email to person C. But I recommend is to use automation when an email is received and the conditions are met then the issue is the same to person C.

Hey Jack, 

Thanks for replying. Yes, we will be using 2 or more custom emails. And the assignee is already set. But I am not sure how to do it in automation. The only condition is if it's from Email A then it should be assigned to person C and so on.

Jack Community Leader Jul 20, 2021

Correct. With cloud there are only two possible email channels per project.

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