Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to add columns to the My Requests view of the portal? Edited

Esther Strom Community Leader Apr 21, 2020

I have actually searched for this, but the most recent answer I found was from several years ago, so I'm hoping there's been an update I just can't find.

We are using Service Desk internally to manage change requests (releases, server upgrades, etc.) All of our tickets end up closed; it's the resolution value that's sometimes important. For example, if a release is rolled back, the ticket is closed with a resolution of Rolled Back; same with Declined or Canceled. 

I'd really like to be able to display the resolution in the My Requests section of the portal so it's clear to requesters which of their tickets have been successfully launched, which have been rolled back, etc. 

Is this possible? 

2020-04-21 10_30_29-Requests - Service Desk - Vivaldi.png

3 answers

Hello,

 

This is not possible currently, so there are apps for that, like Advanced Portal Reports that we created, you can check it out.

Cheers,

Boyan

0 votes
Mike Rathwell Community Leader Apr 21, 2020

Hi @Esther Strom 

The short answer to this is "you can't get there from here". The longer answer is that there may be a plugin that can address that for you. I had a quick look and Extension for Jira Service Desk may fit your needs by apparently being able to expose other fields beyond defaults to the portal. 

Interestingly enough, this is a project on my backlog for my server version of JSD and I have been shopping for addons like that for my version.

Hope this helps!

Esther Strom Community Leader Apr 21, 2020

Thanks, Mike. We do actually have that add-on, but I'm not finding a way to add fields to the requests list, only the request form itself.  I'll keep looking.

Hi @Esther Strom,

Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

852 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you