Is it possible for customers to see all requests ?

[Emeline Lagarde]

Hello,

We're having a reflexion about using Jira service management as ITSM for our company.

Thing is that some of our customers needs to see requests from their team, is there any way to do it without giving them an agent account ?

Thnkds for your help,

Emeline

[Tansu Akdeniz · Accepted solution]

Hi @Emeline Lagarde 

Customers need to be a part of same organization to see the other users requests.

You can also use Automation to add organization.

[Emeline Lagarde]

Thanks for help, I'll try it 

[Asha Goyal · Accepted solution]

Hello @Emeline Lagarde 

Yes, you can share the request among the customer with the help of orgarnization. 

https://confluence.atlassian.com/jirakb/share-with-button-differences-and-behaviors-on-jsm-portal-1188784642.html#:~:text=%22Share%20With%22%20field%20in%20the%20Request%20Form&text=In%20the%20Share%20With%20drop,be%20shared%20with%20any%20organization.

Kindly accept and vote the ans if it helps.

Thanks

[Emeline Lagarde]

Thanks for help I'll try it

[Emeline Lagarde]

@Asha Goyal @Tansu Akdeniz thanks for your help, it fits exactly what I need !