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Is is possible to let our Jira users view case details in Jira Service Management?

Our engineering team members all have Jira licenses for code development. We have a small support team who have Jira Service Management licenses for customer support.

Is it possible for our support team to share case details with engineering team members without us having to purchase Jira Service Management licenses for all of our engineering team members? The engineering team needs to be kept aware of case details so they can perform their work, but they do not need to interact with our customers in any way.

1 answer

1 accepted

5 votes
Answer accepted
Mikael Sandberg Community Leader Dec 09, 2021

Yes, all you have to do is add your development team to the project role users in your JSM project, that will allow them to view requests and also add internal notes.

Super! Thanks for the tip!

Like Mikael Sandberg likes this

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