Is analysis of service requests using AI to create categories on the roadmap for development?

[Duncan Gillespie]

As I understand it, categorising requests requires manual creation of categories and manual allocation of those categories to request.

I would think that with sufficiently detailed requests it would be a great use of AI to automatically tag requests with categories as a starting point for analysis, with manual intervention available if necessary (or even as suggested for requests the AI is unsure of the category).

[Marc - Devoteam · Accepted solution]

Hi @Duncan Gillespie 

Welcome to the community.

This community is for Atlassian enthousiasts, to help people solve issues they encounter on usging Atlassian products.

This community does not have the insight on development with in Atlassian itself.

The roadmap of Atlassian can be found here: https://www.atlassian.com/roadmap/cloud 

Check if there is any topic related to your question.

[Duncan Gillespie]

Thanks Marc, much appreciated