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Is a license required for approvals?

Ernie_Pelayo
Ernie_Pelayo Dec 10, 2020

I'm looking to for information on approvals. We have several managers that don't need access to Jira except for approving a request. Would these managers need a license or can they approve requests as a customer?

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Brant Schroeder
Brant Schroeder Community Leader Dec 10, 2020

You do not need a license to approve a ticket in Jira Service Management. Anyone with application permission like admin, agent or customers, can be an approver.

If the approver is a customer it simply needs to be added to the customer list.

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