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I'm looking to for information on approvals. We have several managers that don't need access to Jira except for approving a request. Would these managers need a license or can they approve requests as a customer?
You do not need a license to approve a ticket in Jira Service Management. Anyone with application permission like admin, agent or customers, can be an approver.
If the approver is a customer it simply needs to be added to the customer list.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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