I'm looking to for information on approvals. We have several managers that don't need access to Jira except for approving a request. Would these managers need a license or can they approve requests as a customer?
You do not need a license to approve a ticket in Jira Service Management. Anyone with application permission like admin, agent or customers, can be an approver.
If the approver is a customer it simply needs to be added to the customer list.
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