Is StatusCategory still used in JSM?

[Bonnie Beyer]

We have queues setup in JSM with statusCategory !=Done.  Ever since the upgrade to v4.5.2 last week, we are missing issues in the queues.  Updating the queue to look for resolution = unresolved made them visible again.

Have there been changes with how statusCategory is used in JSM?

[Elton Santos]

Hi Bonnie Beyer,

Thanks so much for your question.

I couldn’t reproduce the issue you described. JSM still takes StatusCategory into consideration when filtering on issue search and queues. Maybe some of your status in the workflows were changed around the same time?

Thank you,

Elton Santos
Jira Service Management

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