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Is JSM able to create comment for issue from email sent by agent?

Hello community,

I have searched web for answer to this question but all I found is that JSM is able to process emails from customers. Is it the same for agents?

Thanks from your help.



1 answer

1 vote
Mohammed Amine Community Leader Dec 07, 2021

Short answer: Yes it is possible. 

You can use a mail handler (although the documentation link is for cloud, you can also use it of server) to process new emails as comments

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