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Is It possible to send email automatic from Jira service desk report?

Is It possible to send email automatic from Jira service desk report?

 

I'm looking for send email automatic from Jira Service desk with a report defined.

2 answers

1 vote

@EdRamirez1 -

Welcome to the community.  If you have Automation for Jira add-on by Atlassian for your server (DC env), then you can setup scheduled automation rule to send out custom emails  with link URL reference of your JSM reports.  NOTE - This add-on is a part of CLOUD env out of the box.  However, it is a separate paid add-on for the server env.

https://confluence.atlassian.com/automation

https://marketplace.atlassian.com/apps/1215460/automation-for-jira-data-center-and-server?tab=overview&hosting=datacenter

Keep in mind, only users with the browse project right + the ability to access the reports via the project UI can access the JSM reports (i.e. users associated with Service Desk Team project role).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

If you need send list of issues by some filter - you can do it native.

Create custom filter and open Detail for it (at right from Name)

At bottom on popup you will see Subscribe and choice Personal or group / and schedule it

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