Is It possible to send email automatic from Jira service desk report?
I'm looking for send email automatic from Jira Service desk with a report defined.
Welcome to the community. If you have Automation for Jira add-on by Atlassian for your server (DC env), then you can setup scheduled automation rule to send out custom emails with link URL reference of your JSM reports. NOTE - This add-on is a part of CLOUD env out of the box. However, it is a separate paid add-on for the server env.
Keep in mind, only users with the browse project right + the ability to access the reports via the project UI can access the JSM reports (i.e. users associated with Service Desk Team project role).
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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