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Is It possible to modify the Field column on Help center.

Apichai Poempool
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August 21, 2023

Hi, all
From the Help Center portal, Is it possible to select the columns from the custom field? e.g. I've "Vendor Name" as a custom field Then I want it to show on the column.image.png


Any help appreciated, thanks!

3 answers

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1 vote
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Kris Dewachter
Community Leader
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August 22, 2023

Hi @Apichai Poempool ,

Unfortunately, it's not possible to display custom fields in the portal.

Best regards,


0 votes
Elitsa Velikova September 12, 2023

Hi @Apichai Poempool ,

You can also have a look at the app my team has created Advanced Portal Reports. It will provide your customers (portal users) with a table report where they can see, search, filter and export all their tickets, including many additional details (incl. Linked issues, SLAs, custom fields, etc.), with a very simple UI.



0 votes
Marketplace Partner
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September 5, 2023

Hi @Apichai Poempool 👋
actually, you can do this with our app My Requests Extension for Jira Service Management. Here you can find a list of all supported fields → Supported fields✅

Zrzut ekranu 2023-09-5 o 13.48.31.png

Hope it's helpful for you!

Best regards,

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