Can you also expose Questions for Confluence so that questions are searchable through the JSM portal? It works for linked spaces, but just for Articles. Can we include Questions as well?
@Angélica Luz , Thanks for the update!
I ended up converting the questions into articles in the Questions for Confluence space and then linked that knowledge base to the JSM.
This allows portal customers to use the search in the portal to find "questions".
Thank you for reaching out to Atlassian Community!
On Jira Service Management it’s possible only to link spaces and the pages will be visible in the customer portal. Blog posts and Confluence Questions won’t be visible for customers.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and also watch the ticket above to receive updates.
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