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Invalid JQL - Field 'Due date' does not exist or you do not have permission to view it.

Hi Community, 

I am trying to setup a scheduled task via automation sending reminders to assignees 14 days prior to due date. 

However, i encounter this error message about the due date field. 

I have checked that i have permission to schedule issues

Also that the field is unhidden

And that it's added to the issue view screen

 

image.png

 

Anyone who know why this happens?

Thanks

Theis

1 answer

0 votes
Tansu Akdeniz Community Leader Dec 20, 2022

Hi @Theis Joergensen 

Do you have Schedule Issues permission? Can be checked from project settings -> permissions page.

Also take a look at these pages:

@Tansu Akdeniz 

Hi Tansu, Thanks for replying. 

I am an admin and we have following permissions - also verified in permission helper. 

image.png

 

I also have the due date field associated with my issue types, and it's visible in the tickets i have already opened. 

And i have no shared filters including this project. 

Any other ideas?

Tansu Akdeniz Community Leader Dec 20, 2022

Is there any error when you copy and paste the jql to issue search navigator?

Can you please replace "Due date" with due? Maybe there is a syntax error or duplicate fields exist.

@Tansu Akdeniz Thanks!

disappeared when i did this: 

project = SGHR AND "Duedate" <startOfDay(14) AND status in (To-do)

Also "due" is accepted.

 

Thanks again

Tansu Akdeniz Community Leader Dec 20, 2022

Perfect, you are welcome!!

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