Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more

Atlassian Community about banner

4,466,304

Community Members

Community Events

176

Community Groups

Community
Products
Jira Service Management
Questions
Introduction Message Customer Portal

Introduction Message Customer Portal

We have created multiple projects for use with our customers, I can access the intro message within the portal settings for some of them but there is one I can't. I've tried changing the project lead but it's still greyed out and won't let me change it.

Has anyone else come across this and do you have a way to amend this?

1 answer

1 accepted

0 votes

Answer accepted

Hi @Stephanie Donnelly

Having trouble changing the login message or the project lead? Can you share a screenshot?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

NMR Project Introduction Message.png

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

This is the only project I didn't create and I can't amend it, the others I've created since I can change without an issue.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Can you please go to NMRDesk Project Settings -> People and then add yourself to Administrators role. So, you will be project administrator and access should be granted.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Stephanie Donnelly likes this

@Tansu Akdeniz Thanks for that, I automatically assumed I had admin rights for the project as we were originally setup as admin but obviously not all sorted now.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

You are welcome @Stephanie Donnelly !! Could you please accept the answer so others can find the solution easier.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Site Admin

TAGS