Hoping that I can get some experienced feedback regarding this challenge!
The challenge: my company has an application that they want to put a dynamic form on for certain service requests.
Needs to be dynamic (in other words, a particular field selection might show different questions or hide certain sections of the form).
Accept multiple documents
Multiple forms (likely around 3) that when a submission is made, a Jira ticket is made to a certain JIRA project and contains the attachments quickpayportal
Our current JIRA setup:
We have 3 classic projects well established for the 3 different types of services. We would likely want to keep this setup in place
Jira Service Desk: Our qualms about this is it requires more licenses and also, we already have well-established projects for these services that we want to keep. So we would need some sort of automation that creates a ticket in the classic project and keep those two tickets status' in tandem
Other options?? Does anyone know of other form submission software that can result in jira tickets and also ensure documents are transferred into the Jira ticket (the document transfer seems to be the part I am having a hard time finding a solution for)?
Please let me know if you have any experience with this and what your thoughts are in regards to JIRA Service Desk as well!
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