Insight permissions

[Andrea Robbins]

Hi all!

I am curious what the best practice is for Insight permissions are. I am a Jira admin, and as part of our implementation for asset management with Insight, I have been importing assets. The management of the helpdesk team wants access to import more assets, and I am more than willing to train them.

However, I am curious from a best practice standpoint, is this normally something only a Jira/JSM admin would do? I'm sure it depends on the org, but what are the pros/cons that I should think about before giving them this level of access? 

Thanks!

[Joseph Chung Yin · Accepted solution]

@Andrea Robbins -

Users with the Insight Schema Manager role of his/her schema can conduct the import process.  Jira admin team should be defaulted with the Insight System Admin (Insight Administrator) right.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Joseph Chung Yin]

@Andrea Robbins -

If my suggestion helped you, please click on Accept answer when you have a chance - so other users with the similar question can use/benefit from it as an answer to their questions.

Best, Joseph

[Andrea Robbins]

Hi Joseph! Thank so much for this! I am curious where I can set the Insight System Admin. Is this like a product admin role, or is that the same as the JSM product admin since it's integrated with Insight.

[Joseph Chung Yin]

@Andrea Robbins -

It looks like in the CLOUD env, Jira Admins are automatically setup as the Insight Administators (JSM product admin by default is the Jira Administrator) role -

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-roles/

Hope this helps.

Best, Joseph

[Andrea Robbins]

It does, thank you!