Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,360,199
Community Members
 
Community Events
168
Community Groups

Insight permissions

Hi all!

I am curious what the best practice is for Insight permissions are. I am a Jira admin, and as part of our implementation for asset management with Insight, I have been importing assets. The management of the helpdesk team wants access to import more assets, and I am more than willing to train them.

 

However, I am curious from a best practice standpoint, is this normally something only a Jira/JSM admin would do? I'm sure it depends on the org, but what are the pros/cons that I should think about before giving them this level of access? 

 

Thanks!

1 answer

1 accepted

1 vote
Answer accepted

@Andrea Robbins -

Users with the Insight Schema Manager role of his/her schema can conduct the import process.  Jira admin team should be defaulted with the Insight System Admin (Insight Administrator) right.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

@Andrea Robbins -

If my suggestion helped you, please click on Accept answer when you have a chance - so other users with the similar question can use/benefit from it as an answer to their questions.

Best, Joseph

Hi Joseph! Thank so much for this! I am curious where I can set the Insight System Admin. Is this like a product admin role, or is that the same as the JSM product admin since it's integrated with Insight.

@Andrea Robbins -

It looks like in the CLOUD env, Jira Admins are automatically setup as the Insight Administators (JSM product admin by default is the Jira Administrator) role -

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-roles/

Hope this helps.

Best, Joseph

It does, thank you!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the webResponse.body.data.first s...

668 views 3 20
Read article

Atlassian Community Events