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Insight Licence for different department

John Matrix February 17, 2022

Hi, we are a team of 5 IT Support Users using Jira Service Management as our standart ITSM Tool. We now want to implement Insight as a CMDB. 

Now we had the idea that out purchasing team can also access the CMDB to see all purchased items and also edit it if needed. But they schould not get access to the ITSM projects, only to the CMDB. What licence would they need? Do they need the full JSM licence?

 

Thanks

2 answers

3 votes
Dave Bosman [Realdolmen]
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February 17, 2022

Hi @John Matrix 

To use insights you need a JSM license. 

If you set up your projects permissions correctly they wont have access to the projects.

Regards

Dave

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Fabian Lim
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February 17, 2022

For cloud you need jsm premium license only for the agents that will be managing the jsm queues. Once you have the jsm license, anyone in the jira instance with jira sifwareccan be allowed to access insight configurations.

Cheers

John Matrix February 18, 2022

so I could give them Jira Software licences and they could access insights? Can they just read or also edit?

Fabian Lim
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February 18, 2022

Yes, they can do both. 

Dirk Ronsmans
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February 21, 2022

Beware tho on how they will be able to access those Insight objects. On cloud a JSM license is required to interact with the objects. Viewing them should be possible with just a JSW license.

image.png

 

source: https://www.atlassian.com/licensing/insight-jira-service-management#cloud

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Clement Oke
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May 21, 2024

Is there a way for Service Desk customers to view and select insight objects without consuming a JSM licence?

 

Dirk Ronsmans
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May 22, 2024

@Clement Oke ,

If your customers go through the portal you are able to make the Assets available through an Assets custom field.

They will be able to select the Assets you make available to them through the AQL on the field (and have them filtered as well)

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