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Insight External Import and user attribute

Mikael Sandberg Community Leader Jan 05, 2022

Anyone using the new External Import in JSM Insight and are importing user attributes? What should the schema and mapping document look like? The API documentation is not very clear on that part.

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Hello @Mikael Sandberg,

Thank you for your question!

I’m afraid to say that the User Type attribute is currently not supported on external import.

For more details, please check the feature request ticket below:

For now, user attributes can be imported via .csv using their account id.

Kind regards,
Angélica

Mikael Sandberg Community Leader Jan 11, 2022

Thanks Angélica! Unfortunately this also prevent you from importing updates if the object has a reference to a user type attribute, even if you are not importing that attribute.

Like Angélica Luz likes this

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