You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I am using Insight in JSM to hold information about all our applications. Attributes such as Software title, business owner, approver, vendor, etc.
I also would like to have a list of available roles the software has (administrator, general user, power user, etc.)
Then in Request type, I want to be able have a requestor select a software title and then be presented with the available roles for that object.
User selects ApplicationX, then is presented with a list of available roles that application must choose from. (From there, I will populate an approval field, but that's out of scope of this question.)
I can do it using basic cascading custom fields native to JSM, but I want to do it using Insight because there is other relevant information that I need to reference (like approver!)
I can successfully search Insight for the software title, but I don't know how to then surface the related attributes.
Any idea how to go about this? (Or even better, is there a support channel I can reference as opposed to just asking the community?)